Last Update: March 2025

At Outsource Excellence (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website, outsourceexcellence.com.au.

By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following types of information:

Personal Information

• Name, email address, phone number, and job title.
• Business name, address, and industry details.
• Payment information (e.g., credit card details, billing address).

Technical Information

• IP address, browser type, device information, and operating system.
• Website usage data (e.g., pages visited, time spent on the site).

Service-Related Information

• Information required to provide our outsourcing services (e.g., project details, business requirements).
• Communications with us (e.g., emails, chat logs, or support tickets).

2. How We Use Your Information
We use your information for the following purposes:

• To provide and improve our outsourcing services.
• To communicate with you about your projects, inquiries, or support requests.
• To process payments and manage billing.
• To send you updates, newsletters, or marketing materials (with your consent).
• To comply with legal obligations and protect our rights.

3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However,

• we may share your information in the following circumstances:
• With service providers who assist us in delivering our services (e.g., IT
• support, payment processors).
• With business partners or affiliates, only if necessary to fulfill your requests.
• When required by law or to protect our legal rights.
• With your consent or at your direction.

4. How We Protect Your Information

• We implement industry-standard security measures to protect your information, including:
• Encryption of sensitive data.
• Secure storage and access controls.
• Regular security audits and updates.

5. Your Rights and Choices
You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. International Data Transfers
If we transfer your information outside Australia, we will ensure it is protected by appropriate safeguards, such as data transfer agreements or standard contractual clauses.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Outsource Excellence

Phone: 03 7023 7401

Email: [email protected]

Address: 16/36 Sabre drive, Port Melbourne, Vic 3207